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A proud aspect of our professional business IT support services in Melbourne is having the ability to rapidly service our clients onsite. We can travel all over Melbourne and its surrounding suburbs to assist your business with professional onsite IT support services. The majority of our support it offered remotely, this is because it’s instant and often resolved during an initial triage of your problem. However, if the matter is urgent our support staff escalate your incident and an Onsite IT Support technician is deployed to your premise.
Even better, our response times are backup up by a guarantee response time offered within our service level agreement. Because downtime is extremely costly for your business we are able to prioritize your onsite visit and deploy a technician as fast as humanly possible.
The truth is that there are many different IT Support Services in Melbourne and they are all offering very similar products to small businesses in Melbourne. This is why it is so important for everyone to know that Podium IT has a point of difference that sets itself apart for any competitor. If you are a part of our exclusive client network and are currently receiving professional IT Support Services from Podium IT then you will know all too well that you aren’t just a number that pops up on a screen when you call us. We have the time to spend on your IT systems and deal with all the ‘nitty gritty’ tasks that are required for your network to run smoothly.
Our point of difference is that our end goal isn’t to become too large of a company that our clients to into a digit in a database somewhere, we grow at a steady pace that will not see our clients suffering for it. This difference may sound like common sense by we ask you to think about your current provider and see if you are getting the attention you need.